RETURNS: J.T. Graphics & Advertising Inc accepts returns within 30 days of completion of your order. We will accept returns of garments that crack, peel, or fade during washing or casual use within those 30 days, except in the event of misuse, abuse, or improper care of your garment. Washing instructions are as follows
1.) Do not wash your garments for 7 days after printing.
2.) Machine wash only, gentle cycle, turn garments inside out and dry on delicate with low heat.
Failure to follow washing instructions as provided here or on the bottom of your invoice will result in the inability to return the garments.
Promotional products purchased through J.T. Graphics & Advertising Inc may only be returned if the product is in some way defective or unuseable upon receipt. Unuseable / defective means that the product does not function as intended.
Order Cancellation Policy: While we understand that our clients needs may change at a moments notice we have a very strict cancellation policy. You must notify us prior to 3:00 P.M. the same day you placed the order if you choose to cancel. If you cancel after your product has been ordered, you will be charged a $35.00 non-refundable cancellation fee. Once your order is in production it CANNOT be cancelled.
Copyright Policy: J.T. Graphics & Advertising Inc can not and will not reproduce or produce any replicas, exact copys, or similar imagery to anything that is copyrighted, patented, trademarked, or in any other way legally protected without the express written consent of the intellectual property owner.
Payment Options: We do not accept credit card. We accept cash and local checks. Checks for clothing items must be made out to JT Graphics Inc and for promotional products the check must be made out to JT Advertising Inc. We do not accept credit card payments. Payment is due within 30 days of completion of your order.
Shipping Policy: J.T. Graphics & Advertising Inc processes shipping through UPS ground services with a standard delivery time of 2-3 business days. Client is responsible for all shipping charges to or from our establishment and it will be included on your invoice. We do offer local pick ups as well as local delivery so you may stop in and pick up your items during our normal business hours or we can drop off your items to you if necessary. We only ship within the continental United States.
Art Policy: We accept all non-copyrighted material. We are not responsible for any damages incurred by products that we produce and the liability belongs to the purchaser of the garment.
J.T. Graphics & Advertising Inc will keep your artwork on file for a minimum of 1 years time at which point it will be destroyed. Any art work that has a date or year on it will be destroyed once the job is completed unless previously directed to keep the art for later reproduction.
Lead Time: J.T. Graphics & Advertising Inc firmly believes in meeting deadlines if not completing things prior to deadlines. With this being said we have a 7 business day lead time on all screened items regardless of the size of the order. Promotional products can take up to 21 days for processing and shipping but typical turn around time is 14-16 business days including shipping. We will contact you the moment your order is completed.